BISWAJIT BISWAL
AI Automation Specialist | Digital Marketing Strategist | Operations & Business Growth Expert
Professional Summary
Results-driven professional with 15+ years of cross-functional experience spanning AI-powered digital marketing, operations management, supply chain optimization, and business consulting. Proven expertise in leveraging AI automation tools (Claude AI, ChatGPT, Copilot) to drive MSME growth, streamline workflows, and enhance brand performance. Skilled in end-to-end project execution, strategic planning, and data-driven decision-making. Six Sigma Yellow Belt certified with a track record of optimizing processes, reducing costs, and delivering measurable business outcomes across diverse industries.
Core Competencies
AI & Digital Marketing
Generative AI (ChatGPT, Claude AI, Copilot), Agentic AI Workflows, Marketing Automation, CRM Optimization, Multi-Channel Campaign Management, Google My Business, Facebook & LinkedIn Ads
Business & Strategy
Business Development, Sales Strategy, Lead Generation, Client Relations, MSME Consulting, Market Analysis, KPI Tracking, Vendor Management
Operations & Supply Chain
Supply Chain Management, Warehouse Operations, Logistics Coordination, Inventory Control, SAP, Process Optimization, Lean Six Sigma (Yellow Belt)
Technical & Tools
SAP, CRM Systems, Data Analytics, Workflow Automation, Content Strategy, Brand Management, Documentation & Reporting
Professional Experience
Operations Manager
DigiNexusAI
May 2022 – Present
Bengaluru, Karnataka
- Orchestrate delivery of AI-driven digital marketing solutions for MSMEs, managing cross-functional workflows from client onboarding through project completion
- Design and implement comprehensive digital brand strategies aligned with client objectives, integrating AI-powered tools for enhanced efficiency
- Direct end-to-end multi-channel marketing campaigns across social media, search, and content platforms, achieving measurable ROI improvements
- Collaborate with design, content, and development teams to maintain consistent brand identity and optimize creative output
- Partner with technical teams to enhance CRM workflows, implement marketing automation, and refine lead management systems
- Establish KPI frameworks, coordinate vendor relationships, and produce detailed performance reports for stakeholder decision-making
Business Consultant
Bada Business Pvt. Ltd.
July 2023 – Present
Bengaluru, Karnataka
- Advise MSMEs and entrepreneurs on strategic growth initiatives, sales optimization, and digital transformation using AI-driven methodologies
- Conduct comprehensive market analysis and competitive assessments to identify growth opportunities and revenue expansion pathways
- Develop customized sales strategies, lead generation funnels, and content marketing frameworks that deliver quantifiable business outcomes
- Implement AI automation solutions to streamline operations, reduce manual workflows, and improve operational efficiency
- Apply Six Sigma principles to identify process bottlenecks, implement quality improvements, and drive cost reduction initiatives
Warehouse Incharge
Shalimar Paints
May 2022 – October 2023
Bengaluru, Karnataka
- Led complete supply chain operations including inbound/outbound logistics through multiple 3PL partners, ensuring seamless material flow
- Managed warehouse operations with focus on inventory accuracy, timely deliveries, and operational excellence across Bangalore region
- Implemented SAP-based documentation systems, enhancing transaction accuracy and operational visibility by standardizing data processes
- Conducted monthly physical inventory audits, reducing stock discrepancies and improving inventory control precision
- Optimized delivery schedules and reduced transit damages through strategic process improvements, elevating customer satisfaction metrics
- Applied analytical frameworks to identify cost reduction opportunities, resulting in improved operational efficiency
Warehouse Incharge & Executive
Team Computers
December 2015 – March 2022
Bangalore, Karnataka
- Oversaw end-to-end supply chain operations, coordinating with multiple 3PL partners to ensure efficient logistics execution
- Collaborated with procurement teams to optimize inventory levels, minimize stockouts, and prevent overstock situations
- Developed process improvement strategies that reduced delivery times and operational costs while maintaining service quality
- Led warehouse teams and coordinated cross-functional initiatives to achieve departmental KPIs and organizational objectives
Site Incharge – Raw Material Handling Systems (RMHS)
Bhushan Steel & Strips Ltd.
April 2008 – August 2012
Dhenkanal, Odisha
- Managed comprehensive raw material operations including loading, transportation, and storage of iron ore, coal, and limestone for steel production
- Supervised workforce of technicians and operators, implementing training programs that improved productivity and safety compliance
- Ensured optimal operation and maintenance of heavy material handling equipment, minimizing downtime and production delays
- Enforced industrial safety protocols and environmental compliance standards, achieving zero-incident workplace safety record
- Optimized resource utilization and material handling techniques, reducing wastage and improving overall site efficiency
Education
Diploma in Mechanical Engineering
Directorate of Technical Education and Training (DTET), Odisha
2000 – 2003
Certifications
Generative AI for Business Leaders
Lean Six Sigma Yellow Belt
Google My Business Certification
Digital Entrepreneurship ka Mahakumbh – 10 Days | 10 Ways of Earning
AI Appreciate Badge – AI For All
AI Aware Badge – AI For All
Key Achievements
- Successfully delivered AI-powered digital marketing solutions for 50+ MSME clients, driving measurable growth in brand visibility and lead generation
- Implemented supply chain optimizations that reduced operational costs and improved delivery efficiency across multiple warehouse operations
- Developed and executed strategic business plans resulting in enhanced client retention and revenue growth for consulting engagements
- Achieved zero-incident safety record while managing complex industrial operations in steel manufacturing environment
